Thank you for read this page.

This page explains what you agree to when you wish to ship by DHL.

If you choose DHL as your shipping method, you will need to agree to the below.

After ordering, we will send you an email with the below contents.
Please read it and reply whether you agree or disagree with the content.

Recently, there have been reports that emails from multiple buyers have been classified as spam and cannot be confirmed.
If you do not receive the email within 3 days of purchase, please contact us at cs @ lenstok.com.

If you would like to ship your order as soon as possible,
please reply to the purchase confirmation email sent after your purchase (no need to write anything)
or contact us at order number cs@lenstok.com. (In this case, please send from the same e-mail address that you registered when ordering.)
The ordering process and ship will be faster.

Please note that the order will not start processing until you reply.


When shipping by DHL, you need to agree to the following precautions.

1. formal customs clearance is required.
Unlike EMS delivery, DHL delivery requires formal customs clearance.
You must check the laws and systems of the designated recipient country.
If the DHL branch in the recipient country requires you to submit the required documents for customs clearance,
or if you require payment of customs duties, please submit or pay.
We do not support issues arising from the laws and systems of the host country.

2. We will not bear any amount required in the recipient country.
Customs duties, customs fees and all other required amounts.(but if it is due to our mistake, we will pay it.)

3. If you refuse to receive the item, you need to pay the return shipping fee.
EMS delivery with free return, but DHL needs a return shipping fee.
Return Shipping fee is not the same as the order shipping fee!
You can check the return shipping fee in the DHL homepage(return shipping fee is the same general shipping fee).
If the return shipping fee is higher than the order amount, we will discard the item and not refund. 
Please let us know by reply - which you agree or disagree with the above.

4.Need more time for delivery.
Delivery time to the US is 2 business days, but additional time is required due to customs clearance.